Refund policy

Returns and Refunds
For health and hygiene reasons, we cannot accept returns or exchanges on opened or used products. All of our masks are single-use skincare items.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Contact hello@purefacestore.com within 7 days of delivery with your order number and a photo of the item.

Lost or undelivered packages
If your package hasn't arrived within 21 days of the ship date, contact us and we'll work with the carrier to resolve it.